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The Senior Account Manager is a critical role within the Customer Success department that partners directly with Sales to best service our advertising agency partners and execute on a variety of campaigns to meet client targets. The Senior Account Manager is ultimately responsible for ensuring that all aspects of campaign performance are exceeding expectations while simultaneously updating, educating and building relationships with advertising clients.

Additionally, the Senior Account Manager helps facilitate the management of all aspects of the campaign internally via the Campaign Manager, who works with our design team, the advertising operations team and Engineering team to expertly set up each campaign according to key performance indicators. The role is also responsible for training and mentoring more junior team members in industry best practices and company processes.

Note: GumGum currently operates in a ‘work from home’ virtual environment with sporadic opportunities for in-person business and morale events. There will not be any requirement to go into the office on a daily basis moving forward. GumGum is only open to hiring remote candidates for this role who are residents in the following area: Southern California or Texas

What You'll Achieve

• Take ownership of GumGum’s renewal business
  • Lead the charge in supporting GumGum’s renewal business by providing GumGum clients with an industry leading end-to-end experience
  • Build strategic and long-lasting relationships with GumGum’s key clients
  • Attend in person meetings and entertain clients as deemed necessary
  • Present campaign performance and updates to client or sales team and communicate optimizations to achieve goals
  • Discover incremental opportunities for growth among existing campaigns
• Driving strategy for growth of key accounts
  • Support Sales in managing and executing strategic sales opportunities
  • Understand the client pipeline and strategically use current campaign success to help secure revenue on future initiatives
  • Spend ample time researching client campaigns and programs they are running outside of GumGum. Strategize how GumGum could be a potential fit and put together a plan to potentially be presented to the client proactively
  • For key strategic accounts, take ownership of the QBR process and pull together key information that can be presented directly to clients
• Coordinate internal teams and execute on sold campaigns
  • Work with Campaign Managers to properly implement and manage sold advertising campaigns
  • Take ownership of pod meetings, set the agenda and have goals in place so the team understands what should be accomplished during that time
  • Make sure there is alignment on client success metrics across the rest of the operations department
  • Review campaign performance daily to ensure performance is trending to achieve KPIs. Meet with Ad Ops to suggest campaign optimizations
  • Provide feedback to the company on how to best service clients' needs
  • Work with the Manager of Account Management and Lead AM to help mentor new team members. This will include training assistance, a daily check in and being a general “go-to” point of contact.

Skills You'll Bring

• BA/BS degree in Business (Advertising/Marketing) or similar experience
• 3+ years of experience in the digital media field, preferably in online verticals - Account Management and/or Media Planning
• Extreme attention to detail
• Excellent written and verbal communication skills
• Intermediate PowerPoint, Excel and Word skills
• Advanced in advertising metrics and comfortable with interpreting and explaining performance to clients
• Familiarity with Doubleclick, Sizmek, MOAT, Integral Ad Science, Millward Brown, Upwave, Salesforce, DoubleVerify and JIRAProficient with online advertising terms, concepts, and revenue model
• Able to manage a variety of client needs while delivering on GumGum’s reputation for excellent customer service
• Diplomatically manage various stakeholders both internally and externally while delivering on client expectations
• Ability to balance competing demands in a high pressure environment to deliver on deadlines
• Is able to coach or train other team members

Perks & Benefits

• Medical, Dental, and Vision coverage including 100% premium coverage for employee + spouse/family
• Flexible Spending Accounts (FSA)
• Short-Term and Long-Term Disability
• Paid Parental Leave - Birth parents up to 16-18 weeks. Non-birth parents up to 10 weeks
• Transitional Return-to-Work Schedule from Parental Leave
• Dependent Care FSA
• Maven Family Support - Including fertility adoption and/or travel expenses to obtain medical care
• Employer-Matched 401(k) Retirement Plan
• Life Insurance and AD&D
• Stock Incentive Program (role dependent)
• Employee Assistance Program
• Legal and Identity Theft Protection
• Student Loan Repayment Assistance
• Work From Home Stipend
• Wellness Reimbursement
• Flexible Time Off (Unlimited PTO)
• Summer Fridays from the 1st Friday of May through the last Friday in September
• Volunteer Time Off
• Veterinary Discounts (Pet friendly organization - we love our fur babies! IG: @dogsofgumgum)
• WeWork monthly pass
• GumGum Gives Back volunteering/social impact opportunities
• Virtual and in-person company events/celebrations
• Anniversary recognition and awards
• Business Travel Accident