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GumGum is looking for a dynamic, jack-of-all-trades IT Support Technician to provide internal IT support, and system administration. Reporting directly to the Director of IT & Security based in our corporate US office, this role working from our Sydney Australia office and remotely supporting our Japan office, you will ensure all GumGummers are provided with the tools/applications to be productive and successful. You’ll be working hands-on in nearly all imaginable aspects of internal IT, including technical support, system administration, user education, device management and project management.

#li-hyrbid

What You'll Achieve

• Configuration & Deployment of 1:1 devices
  • Order, deploy, and maintain inventory of hardware and software, including computers, accessories, AV equipment, printers, etc.
  • Install and configure hardware, software and network components to ensure usability
  • Upgrade systems effectively to enable compatible software
• Employee Onboarding / Offboarding
  • Provision equipment and access for new hires (onboarding)Conduct weekly New Hire Orientation trainings
  • Educate employees on understanding and using internal IT systems
  • Retrieve equipment and revoke access for exiting employees (off-boarding)
• Manage IT Help Desk
  • Act as the primary point of contact for all APAC service requests
  • Provide in-person / remote technical support to company employees, including Executive staff and global offices while updating ticketing records
  • Support and maintain office hardware globally (AV, Network)
  • Create and maintain user facing and IT specific documentation
• Systems Admin & Maintenance
  • Act as the primary point of contact for all APAC system administration requests
  • Maintain existing and deploy new process automations leveraging Python and AWS components
  • Perform system administration for all corporate IT systems, (JumpCloud, Google Workspace, Jamf, Jira, Meraki, Crowdstrike, etc)
  • Evaluate and test new systems GumGum is considering implementing
  • Help ensure the reliability and security of our corporate IT systems, for example by enforcing policies, identifying vulnerabilities, or performing backups
  • Work with various internal teams and external vendors to fix issues or make improvements
  • Maintain and keep current assets, configurations, passwords, processes, etc.
  • Execute on IT / system admin projects as assigned by manager

Skills You'll Bring

• University degree in IT, computer science, engineering or related field, preferred, or equivalent experience
• 3+ years of in-house technical support experience
• 2+ years of IT system administration experience
• Python scripting experience (REST API, requests, Object-oriented programming (OOP))
• Experience planning out and implementing process automations
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• Proficient with macOS and Windows Operating Systems
• Ability to learn new technologies quickly and with minimal guidance
• Thrives on technical challenges and takes pride in solving them
• Proficient using and troubleshooting Linux, Windows, and especially Macs
• Experience with corporate computer networking, video conferencing, and VoIP phones
• Experience with the below tools a plus:
  • Google Workspace administration
  • Mac and Windows computer management (Jamf Pro, Microsoft Intune)
  • Experience providing Executive support
  • Atlassian system administration
  • SSO / SAML deployment and management
  • Cisco Meraki
• Outstanding technical aptitude
• Ability to leverage their own experience while quickly acquiring knowledge on-the-fly to troubleshoot unfamiliar systems with minimal assistance
• A motivated self-starter with a proven ability to work independently with minimal supervision
• Agile - ability to adapt to changes quickly
• Excellent communication (written and verbal)
• Strong interpersonal skills and ability to work with cross-functional teams, customers and external vendors
• Exceptional project management skills
• Strong attention to detail
• Must possess a high level of discipline while remaining flexible
• Open to international travel for business projects as required
• Willingness to work after hours as needed