IT Support Engineer



IT, Customer Service
Santa Monica, CA, USA
Posted on Saturday, January 6, 2024

GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data.

To be a part of this next phase of digital advertising that prioritizes data privacy, please visit

GumGum is looking for a dynamic, jack-of-all-trades IT Support Engineer to provide internal IT support and system administration for our global business. Reporting directly to the Director of IT & Security, working from our Santa Monica Office 3-4 days weekly, the IT Support Engineer will ensure employees, including our executive team, are provided with the tools to be productive and successful. They’ll be working hands-on in nearly all imaginable aspects of internal IT, including technical support, system administration, user education, and device management.


What You'll Achieve

  • Configuration, Maintenance & Deployment of 1:1 devices
    • Order, deploy, track. and maintain hardware and software, including computers, accessories, AV equipment, printers, etc.
    • Install and configure hardware and software components to ensure usability
    • Upgrade systems to enable compatible software
    • Work with relevant vendors to service broken hardware
    • Maintain a clean and organized IT work area
    • Manage hardware from Santa Monica office (3-4 days per week onsite)
  • Employee Onboarding / Offboarding
    • Provision equipment and access for new hires (onboarding)
    • Conduct weekly New Hire Orientation trainings
    • Educate employees on understanding and using internal IT systems
    • Retrieve equipment and revoke access for exiting employees (off-boarding) in a timely manner
  • Manage IT Help Desk
    • Provide first-level contact in-person / remote technical support to company employees, including Executive staff and global offices while updating ticketing records
    • Respond to and resolve help desk tickets in a timely manner.
    • Meet and exceed SLA goals set by leadership
    • Support and maintain office hardware globally (Workstations, AV, Network)
    • Able to support global teams across various timezones
  • Systems Admin & Maintenance
    • Maintain accurate IT asset inventory records
    • Perform system administration for all corporate IT systems, (Jamf, Jira, Meraki, G-Suite, Sophos, JumpCloud, etc)
    • Participate in evaluating and deploying new IT systems
    • Help ensure the reliability and security of our corporate IT systems, for example by creating and enforcing policies, identifying vulnerabilities, or performing backups
    • Work with various internal teams and external vendors to fix issues or make / implement improvements
    • Create and update documentation for both internal IT and user-facing reference
    • Assist in the planning and execution of IT projects globally on adhoc basis

Skills You'll Bring

  • Bachelor's degree in computer science or engineering or related field, preferred
  • 3+ years of in-house technical support experience
  • 2+ years of IT system administration experience
  • Experience troubleshooting systems
  • Familiarity with cloud-based services and technologies.
  • Proficient with MAC and OS
  • Proficient using and troubleshooting Linux, Windows, and especially Macs
  • Experience with corporate computer networking, video conferencing, and VoIP phones
  • Experience with the below tools a plus:
    • Google Workspace administration
    • Mac and Windows computer management (Jamf Pro, Microsoft Intune)
    • Experience providing Executive support
    • Atlassian system administration
    • SSO / SAML deployment and management
    • Cisco Meraki
  • Outstanding technical aptitude
  • Agile - ability to adapt to changes quickly
  • Strong interpersonal skills and ability to work with cross-functional teams, customers and external vendors

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $62,000 - 76,000 annually (this role is paid hourly between $29.81 - $36.54). The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at


  • Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards
  • BuiltIn #37 Best Places to Work 2023 across the United States
  • BuiltinLA #7 Best Places to Work 2022
  • BuiltinLA Best Places to Work 2021
  • Ad Exchanger Programmatic Power Player 2022 and 2021
  • CTO Hero Award of OTT.X 2023
  • Digiday Media Awards Europe finalist 2022 and 2021
  • Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers
  • Gold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” category
  • The Drum Award Digital Advertising: Game-changing Technology for Domino's case study

GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEO

Learn more about our DEIB programming at

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