Senior Solutions Engineer, JAPAC



Sydney, NSW, Australia
Posted on Tuesday, June 25, 2024

GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data.

To be a part of this next phase of digital advertising that prioritizes data privacy, please visit

A Senior Solutions Engineer at GumGum acts as a pivotal technical problem solver, leveraging extensive knowledge of publisher’s integration types. This role requires a profound understanding of the strategic partnerships team’s needs and customers. As a trusted team member, the Senior Solutions Engineer sets an example by handling both trivial and complex technical matters, providing regular training, and contributing to new documentation proactively. This individual excels in discrepancy management and continuously sharpens their technical knowledge. The supply focused individual should possess a strong knowledge base of the technologies, processes, and strategies involved in managing and optimizing publisher relationships, ad inventory, and revenue streams.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.


What You'll Achieve:

  • Advise the JAPAC Publisher Success team on technical issues, including ad placement, metrics reporting, and discrepancies.
  • Provide pre-sale technical support to the JAPAC Publisher Partnerships team.
  • Lead technical publisher calls for onboarding and troubleshooting.
  • Advocate for the Publisher team's technical needs to Product/Engineering teams.
  • Influence product decisions and priorities for the JAPAC region.
  • Resolve JIRA tickets from the Publisher Support queue promptly.
  • Develop best practice documentation and educational materials.
  • Resolve discrepancies using data analysis and technical expertise.
  • Collaborate with NA & EMEA regional counterparts for knowledge sharing.

Skills You'll Bring:

  • Bachelor’s Degree or equivalent.
  • 2-4 years of experience in technical support and troubleshooting.
  • AdTech industry experience preferred.
  • Experience with SSPs preferred.
  • Proficient with Web Developer Tools.
  • Basic HTML, CSS, and JavaScript knowledge.
  • Understanding of ad servers/SSPs (Google Ad Manager, Xandr).
  • Familiar with auction-based ad-serving methodologies (OpenRTB, Header bidding).
  • Ability to explain technical concepts to non-technical audiences.
  • Excellent presentation skills.
  • Comfortable in a fast-paced environment with frequent changes in prioritization.

What We Offer

Learn about our benefits & perks package at If you'd like additional information, your recruiter can share more specifics during the hiring process!


  • Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards
  • 2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9
  • Ad Exchanger Programmatic Power Player 2022 and 2021
  • CTO Hero Award of OTT.X 2023
  • Digiday Media Awards Europe finalist 2022 and 2021
  • Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers
  • Gold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” category
  • The Drum Award Digital Advertising: Game-changing Technology for Domino's case study

GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEO

Learn more about our DEIB programming at

Follow us on our socials...

Instagram: @gumgum & @dogsofgumgum
LinkedIn: GumGum
Tweet us: @gumgum
Facebook: GumGum