Senior Analyst - Data and Reporting, Customer Operations

Narvar

Narvar

IT, Customer Service, Operations
Bengaluru, Karnataka, India
Posted on Thursday, May 30, 2024

Narvar is growing! We are looking for a skilled Senior Analyst to own ongoing data and analytics that drive core KPIs across our Customer teams.

This role will be responsible for high quality, thoughtful analytics that informs key decisions. This Senior Analyst will also help improve team efficiency in how we capture, store and analyze complex data sets from multiple sources. This role will report to the Head of Customer Operations. The role will also require collaboration with cross-functional, global teams such as Sales and Product.

Day-to-day

  • Develop models and analyze complex data with attention to trends, patterns, and statistical relevance
  • Derive and present data-driven insights that tell a “story” with appropriate data visualizations
  • Track and provide detailed analysis for a set of Key Performance Indicators, identifying trends and key drivers of results
  • Maintain standard reporting across multiple teams and metrics, including forecasts and progress to plans
  • Consolidate information into cohesive written summaries for use in executive management updates
  • Evolve, or design, build and maintain reporting tools, models, visualizations and dashboards that uncover opportunities and drive strategic decision-making
  • Develop and standardize analytical methodologies to improve our team’s operational processes
  • Ensure data integrity and partner with appropriate cross-functional teams to problem solve any data discrepancies or gaps
  • Provide ongoing operational support and one-off data pull requests for initiatives across the Customer teams

What we’re looking for

  • 4+ years of work experience in data analytics, management consulting or another quantitative role
  • Advanced Excel skills, and proficiency in SQL and ability to perform complex modeling with large volumes of data
  • Advanced experience using tools including Salesforce and Metabase for reporting, data modeling and data visualization
  • Data-driven, detail-oriented individual who is passionate about uncovering the true drivers of a business
  • Analytical mindset with demonstrated ability to work through complex, ambiguous problems using data
  • Ability to translate data into a clear story with key insights; presents data in a clear and concise manner, both written and orally
  • Self-motivated, curious, and rapid learner who is comfortable working in ambiguity
  • Thrives in a fast-paced and dynamic environment
  • Highly organized and collaborative; able to work with cross-functional stakeholders and multiple deliverables at any given time
  • Strong interpersonal, verbal, and written communication and presentation skills
  • Experience with SAAS metrics, B2B experience a plus
  • Previous startup experience strongly preferred
  • Bachelor’s or Master’s degree in Statistics, Mathematics, Engineering or related field

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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