Community Assistant



London, UK · Remote
Posted on Thursday, May 23, 2024
  • Title: Community Assistant
  • Employment: Full time, permanent
  • Location: Based at our offices in Holborn, London - Hybrid working pattern, 3 days a week in office

Who We Are:

Omaze is an entertainment company with a social purpose. We offer our customers the chance to win dream homes and support amazing causes. Launched in the US in 2012, Omaze crossed th pond to the UK in 2020, fundraising in partnership with some of the biggest and most loved British charities. We’ve since raised over £40,000,000 for our incredible UK charity partners, like Teenage Cancer Trust, British Heart Foundation, Marie Curie, Alzheimer’s Research UK, the RSPCA and many more.

Why You’ll Love Working at Omaze:

  • Growth: Omaze is one of the fastest-growing companies in the world, going after a $400 billion market.
  • Impact: You will be a part of a passionate team of world changers, dedicated to making a big ripple effect in the world.
  • Pioneering: We are doing something no one has ever done before.
  • Culture of learning and fun: We work hard to grow together and spread joy in the process.
  • Named one of Fast Company’s Most Innovative Companies and Inc.’s Best in Business.

Who We’re Seeking:

The Community Team is responsible for the growth and development of the Omaze community in the UK. The Community Assistant, UK will help and support the Community Co-ordinator and / or Social Media Manager in facilitating excellent customer service, acting as the face and voice of our brand, and managing all communications with our community online.

What You’ll Do:

  • Support the Community Co-ordinator in engaging with the community across all social media platforms, which will include FB, IG, X, YouTube, TikTok & LinkedIn.
  • Build and nurture relationships with current and potential customers to foster a positive community experience.
  • Help support the Customer Experience Team in responding to Trustpilot / Google reviews, aiming to resolve issues or provide accurate information.
  • Identify and flag any discussions within the community that do not align with our Community Management Policies. Report such discussions to the Community Co-ordinator who will moderate and advise on appropriate actions.
  • Proofread organic posts once they are live to ensure the functionality of links and other elements. Report any issues found to the Social Media Manager and/or Community Co-ordinator for further action.

Our Ideal Candidate:

  • Degree level
  • Strong understanding of social media platforms and their respective communities. Preferably, at least one year’s experience of community management or a customer service environment
  • Be a team player as well as working independently
  • Ability to build and maintain relationships with customers.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills
  • Ability to multitask and work well under pressure
  • Works well independently, but also enjoys collaborating within a team
  • Proficient in using spreadsheets to report customer complaints
  • Knowledge of scheduling platform for Community purposes and scheduling content such as Agorapulse, Falcon or similar but not essential
  • Experience in managing online reviews and responding to customer feedback.
  • Attention to detail and the ability to proofread content for accuracy.
  • Strong organizational and time management skills.

Don’t quite meet all the above requirements? Apply anyway! We love talking to exceptional candidates. If the current role isn’t a fit, we’ll keep your information on file for the future.

What we can offer you:

  • 30 days annual leave (+ bank holidays!)
  • Private medical and dental insurance
  • 9% employer pension contributions, when you contribute at least 2%
  • Individual learning and development budgets
  • Enhanced family leave policies
  • Life assurance of 4x your salary
  • Group income protection
  • Critical illness cover