Maintenance Manager, Cabo

Pacaso

Pacaso

San José del Cabo, Baja California Sur, Mexico
Posted on Tuesday, June 11, 2024

About Pacaso:

Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.

Founded by former Zillow executives, Pacaso has secured more than $215 million in growth financing and is valued at $1.5 billion. In March 2021, Pacaso achieved unicorn status (a valuation of $1 billion) faster than any other company in the United States. We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.

Pacaso is a certified Great Place to Work, is #6 on Glassdoor's 2022 list of Best Places to Work, is one of LinkedIn's top startups of 2022, and was ranked on Fortune's Top 100 Small and Medium Workplaces list 2021- 2023.

www.pacaso.com

About Pacaso

Pacaso is on a mission to enrich lives by making second home ownership possible and enjoyable for more people. We have modernized the generations-old practices of DIY co-ownership by creating a smart, tech-enabled way to buy and own a second home.

Founded by former Zillow executives, Pacaso has secured more than $90 million in growth financing and achieved unicorn status (valued at $1 billion) faster than any other company in the United States. We have been featured by The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more! Pacaso is building an intentionally-distributed workforce with Crew members across the U.S.

www.pacaso.com

Responsibilities


  • Create a welcoming environment for our owners by ensuring their homes are in excellent condition through preventative maintenance, reactive repairs, and capital projects
  • Apply professional judgment to quickly solve for owner-reported maintenance issues, including but not limited to appliance troubleshooting, cable / wifi troubleshooting, HVAC repair, plumbing, electrical, carpentry, and pool / spa maintenance
  • Source and manage third party vendors; evaluate estimates, refine scopes, inspect work quality, and ensure successful delivery
  • Exercise discretion in developing optimal project plans and work orders, with consideration for budget, timing, prioritization, and impact on owner experience
  • Conduct due diligence inspections during new property acquisitions; identify current issues, potential liabilities, and provide evaluations to cross-functional team
  • Maintain a catalog for each property in your market, detailing the equipment and systems in use to ensure quick service and limit outsourcing to third party vendors
  • Conduct regular unit walkthroughs and maintenance checks, and assess the readiness of properties to meet experience standards
  • Support Operations in developing SOPs and best practices to optimize workflows and improve service quality
  • Organize and document project information and updates to support cross-functional alignment
  • Source parts / materials and maintain inventory levels across your portfolio
  • Travel to properties and outside markets as needed
  • Work closely with Home Managers to do what it takes to deliver an incredible owner experience; this includes home inspections, interfacing with owners, and going above and beyond routine maintenance responsibilities

About you


  • Experience solving a wide range of repair and maintenance issues within single and multi-family homes, including mechanical, electrical, plumbing, home security, home automation, pool / spa, and HVAC systems
  • Flexible and able to thrive in environments with high levels of ambiguity and shifting priorities
  • Detail-oriented and demonstrate a proven track record of prioritizing tasks in order to meet tight deadlines
  • Strong communication skills, including the ability to convey critical information to stakeholders quickly and effectively, recommend solutions, and suggest opportunities for improvement
  • Professional demeanor and strong ability to establish positive relationships with others; you will be working closely with Home Managers to diagnose problems and address solutions in a collaborative manner
  • Possess a leader’s mindset and broad skillset; you see a problem, take charge of the situation, and are not afraid to bring people and resources together to get the job done
  • Team player and have a can-do, will-do attitude; you’re willing to help whenever needed, including being available to provide support on weekends, evenings, and holidays
  • Ability and willingness to travel, including outside your designated market
  • Tech-savvy and / or motivated to adopt new and emerging technologies; you can manage work orders and update tasks on online platforms, and maintain a high level of responsiveness
  • Have your own tools and equipment, a valid Driver’s License, and reliable transportation
  • Ability to maneuver tight spaces and lift heavy objects (up to 50 lbs)

You’ll love working at Pacaso because of our ...

  • Amazing remote-first team and culture.
  • Competitive salary and stock options.
  • Unlimited, flexible PTO for exempt employees.
  • Excellent medical, dental and vision insurance.
  • Sponsored memberships to One Medical, Ginger and Carrot.
  • 401(k) to help you save for the future.
  • Paid maternity and paternity leave.
  • Generous home office stipend and monthly cell phone reimbursement.
  • Quarterly remote team building events and L&D opportunities.

Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.